Payment & Refund Policy

Effective Date: 1 January 2023

This Payment & Refund Policy forms part of, and should be read together with, the Terms & Conditions available on https://j9web.co.za.

By engaging any service provided by J9 Web, you acknowledge and agree to the payment and refund terms set out below.

  1. Payment Terms
  • All services are provided on a payment-in-advance basis.
  • No work will commence until payment has been received and cleared.
  • Fees are communicated and agreed upon before services begin.
  • Payments cover professional time, administrative work, and service coordination.

For company registration services, this includes:

  • Service fees payable to J9 Web
  • Client-funded credits required for official CIPC portal processes
  1. Accepted Payment Methods

Payment methods will be communicated at the time of engagement and may include:

  • Electronic Funds Transfer (EFT)
  • Other agreed electronic payment methods

Proof of payment may be required before work begins.

  1. Additional Services & Fees
  • Any additional requirements outside the originally agreed scope will be quoted separately.
  • All additional services must be paid in advance before processing.
  • No additional work will be undertaken without client approval and payment.
  1. Refund Policy

Due to the nature of the services provided:

  • Fees for work already commenced are non-refundable.
  • Administrative, consulting, and coordination fees are non-refundable once processing has begun.
  • Statutory or third-party fees (including CIPC fees) are non-refundable once submitted.

Refunds, if applicable, are considered on a case-by-case basis and solely at the discretion of J9 Web.

  1. Client-Initiated Cancellations
  • If a client cancels a service before work has commenced, a refund may be considered, less any administrative costs already incurred.
  • Once work has commenced, no refunds will be issued.
  1. Delays & Third-Party Systems

J9 Web cannot be held responsible for delays caused by:

  • Third-party platforms (including CIPC / BizPortal systems)
  • Incomplete or incorrect information supplied by the client
  • System downtime or regulatory delays

Such delays do not constitute grounds for a refund.

  1. Chargebacks & Disputes

Clients agree to:

  • Contact J9 Web directly to resolve any payment queries or disputes
  • Not initiate chargebacks without first allowing reasonable time for resolution

Unjustified chargebacks may result in suspension of services.

  1. Linking to Other Policies

This Payment & Refund Policy should be read together with:

  • Terms & Conditions
  • Privacy Policy

Together, these documents govern the use of the website and the provision of services.

  1. Policy Updates

J9 Web reserves the right to update this Payment & Refund Policy at any time.
The most current version will be published on this page with an updated effective date.

  1. Contact Information

If you have any questions regarding payments or refunds, please contact:

Janine Szeles
📧 Email: jeanineszeles@gmail.com
📱 Phone / WhatsApp: +27 74 233 9492
🌐 Website: https://j9web.co.za

By proceeding with payment, you confirm that you have read, understood, and agreed to this Payment & Refund Policy, the Terms & Conditions, and the Privacy Policy.